Service Engineer - Puyallup, WA

JOB DESCRIPTIONREQUIRED: THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME AS THE CLIENT WILL CONTACT THE CANDIDATES DIRECTLY IF SELECTED TO INTERVIEWSUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES PLEASE SUBMIT IN WORD FORMAT IF POSSIBLE Minimum wage rate: Bill rate: Please note the following bill rate guidelines for this requisition: Local (non-relocating) candidates: The maximum bill rate is/hour. Candidates requiring relocation assistance: The client is willing to absorb relocation costs within the bill rateFor these candidates, suppliers may submit a bill rate-/hour above themaximum, not to exceed/hour total. The contractual markup of 37% must be applied to the base bill rate only (excluding the relocation portion) to determine the candidate's pay rate Under no circumstances may the maximum bill rate of/hour be exceeded. Relocation flexibility does not apply to local candidates. Please clearly indicate the candidate's willingness to relocate at the top of the resume at the time of submission. Work location: Puyallup, WA Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call. On Call: Yes Extension: Yes Contract to Hire: Possible Travel: No US CITIZENSHIP REQUIRED: Yes Job Description: Job Posting Title: On-Site Service Engineer - AI Data CenterCorporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most. What You'll Do Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate Support both reactive and preventive maintenance following established procedures Collaborate with internal teams and customers during service events to ensure clear communication and resolution Document work performed and contribute to shared knowledge and best practices Participate in on-call rotations and support extended coverage when needed What You Bring Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.) Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving abilities Comfortable working independently on-site and communicating clearly with customers Willingness to learn and support emerging technologies, including AI platforms Qualifications 3-5+ years of experience in technical support, field service, or data center roles Associate or Bachelor's degree in IT or related field (or equivalent experience) Dell or other vendor certifications are a plus, but not required Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedulesPLEASE NOTE THAT THE CLIENTS WILL BE USING THE BELOW CRITERIA TO EVALUATE THE CANDIDATES. PLEASE KEEP THIS IN MIND WHILE YOU ARE SCREENING YOUR CANDIDATES. Candidate Evaluation Checklist Proximity & Availability ☐ Candidate lives locally (within 15-45 minutes of the work site) ☐ Comfortable with daily commute ☐ Willing to work shifts and be on-call Technical Ability ☐ Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds) ☐ Experience with server swaps and deployments ☐ Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements) ☐ Experience with water cooling servers (desirable, not required) ☐ Familiarity with Linux ☐ Has built PCs ☐ Follows provided Plan of Action (POA) from support ☐ Stays current with technology (reading, company announcements, continuous learning) ☐ Can handle the physical demands of the job Documentation ☐ Provides real-time, detailed documentation ☐ Demonstrates good documentation habits ☐ Has experience in documentation Communication & Team Fit ☐ Communicates clearly, directly, and proactively ☐ Is personable and articulate ☐ Provides detailed examples ☐ Works well in a team and maintains a positive attitude ☐ Does not require excessive prompting or give elusive answers Work Ethic & Prioritization ☐ Demonstrates strong work ethic and accountability ☐ Can prioritize tasks based on severity and customer demand ☐ Shows initiative and thrives in fast-paced, critical environments ☐ No periods of inactivity, lack of initiative, or difficulty handling pressure Security & Clearance ☐ U.S. citizenship/ Canada Citizen ☐ Work Permit/Labor Visa/PR/ Green Card - Eligible to work for the length of the contract (Canada only) ☐ Ability and willingness to obtain (or having held) a security clearance Decision Outcomes ☐ Meets all criteria above and is recommended to move forward ☐ If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended

Created: 2026-03-04