Service Coordinator

Service Coordinator Direct Hire Opportunity Superior Skilled Trades is partnering with a reputable mechanical services contractor to hire a Service Coordinator for a direct hire opportunity. This role is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced service environment supporting field technicians and service leadership. The Service Coordinator plays a critical role in day-to-day operations by managing service requests, coordinating schedules, supporting billing and documentation, and ensuring a smooth experience for both customers and technicians. This position works closely with the service team to keep operations running efficiently and professionally. Key Responsibilities Answer and respond to customer calls, emails, and service requests in a professional and timely manner Schedule and dispatch technicians for service calls, repairs, and follow-up work Manage service work orders through the ERP system to ensure accurate documentation and timely billing Track parts and materials to help schedule technicians promptly once items are received Review technician time, job completion, and daily reports to support payroll and invoicing Assist with basic accounts receivable and payable tasks, including follow-ups as needed Maintain accurate customer, job, and service records in ERP and CRM systems Prepare service quotes and support the transition from sales to service Identify opportunities to improve processes and efficiency Participate in ongoing training and support continuous improvement initiatives Requirements 3+ years of experience in a service coordination, dispatch, or administrative support role Prior experience in HVAC, mechanical, controls, or electrical service environments preferred Strong organizational and time-management skills with the ability to handle multiple priorities Clear, professional written and verbal communication skills Proficiency with Microsoft Office; ERP/CRM experience required (COINS experience a plus) Detail-oriented with strong problem-solving skills Dependable, team-oriented mindset with a strong sense of ownership and follow-through Positive, customer-focused attitude with a willingness to learn and adapt Compensation & Benefits Competitive salary with performance incentives Medical, dental, and vision insurance Company-paid life insurance and long-term disability 401(k) with company match Paid time off and paid holidays Why This Opportunity This is a direct hire role with a stable and growing organization that values teamwork, accountability, and continuous improvement. The company offers a supportive environment where employees are encouraged to grow, contribute, and build long-term careers. INDH

Created: 2026-03-04