Information Assistant I

Student Information Assistant I Answer the Information Desk phones, check materials in and out (this may include books, periodicals, videos, reserve books, electronic items and photocopies), assist patrons in locating and using books, newspapers, periodicals, reserve materials, audiovisual materials, Internet resources and online databases. Assist patrons in the use of library equipment including scanners and copy machines. Take the count of library patrons, shelve books and periodicals, shelf read, check and assist patrons with Interlibrary Loan requests, search for missing library materials, assist library staff with clerical tasks, fill printers with paper and change printer toner, pick up books and periodicals that have been left out of place around the library. Required rotation shifts on Friday/Saturday nights, minimum number of shifts required during the 24-hour final exam period. May be required to open and/or close the library. Information Assistants must have an excellent customer service attitude and are expected to assist patrons with ready reference questions when possible. Such assistance requires curiosity and persistence. The Information Desk operates largely through the work of our student staff, so information assistants must be highly dependable. Student Assistants have a set schedule and are expected to take on the responsibility of finding a substitute when they are not able to work their usual shift. At busy periods, students may be handling a variety of tasks in a busy environment, meaning that they must be flexible and able to triage. Students must be willing and able to attend training sessions. The library periodically schedules training sessions in reference material. At times when no staff members are present at the desk, students are responsible for the security of valuable library materials and the operations of the desk.

Created: 2026-03-04