Patient Service Representative

Job Posting DUTIES/RESPONSIBILITIES: Patient registration Collect current and overdue service charges, and printing receipt, Secure a daily cash box, Reconcile daily charges and receipts. Answer phones, taking and forwarding messages and scheduling appointments. Ability to multitask and work in a fast paced environment Ability to verify patient insurance information Ability to use multi line phone system Ability to travel to other clinics to cover shifts as required Ability to operate office equipment (fax, printer, scanner) Agree to follow Waco Family Medicine policies and procedures as outlined in the employee handbook OTHER DUTIES: Other duties as assigned by supervisor PHYSICAL AND MENTAL REQUIREMENTS: Valid Driver's license Visual and auditory accuracy Shift length - 8 hours Indoor setting Frequent use of computer Long periods of sitting Frequent use of telephone Continuous repetitive grasping and manipulation of both hands Continuous conversational communication Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing Occasionally carrying, lifting, pushing and pulling of up to 25 lbs. Occasionally working in confined, noisy, dusty areas Regular use of personal transportation Understand/carry out simple/detailed, oral/written instructions with retention Read and interpret detailed specifications. Qualifications REPORTS TO: Practice Manager EDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year's customer service experience required. SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and patient focused.

Created: 2026-03-04