Office Manager

Job Summary: The Office Manager will assist the Market Leader / General Manager in providing leadership to the team through overseeing daily operations in all areas of finance, customer service, human resources, and general administrative functions and activities of the office. Partner with Operations Manager to support routing and operations planning. Supervisory Responsibilities: · Oversees the daily work activities of the office through scheduling and supervision of customer service representatives, receptionist, and financial service clerks in daily tasks and operations. · Conducts performance evaluations that are timely and constructive. · May handle or assist with discipline and termination of employees in accordance with company policy. Duties/ Responsibilities: · Assists General Manager in efforts to reach profit, performance, and customer service goals. · Oversees customer service/sales, to ensure excellence; contacts or assists customers and prospective customers. · Reviews and manages staffing procedures, ensuring that team assignments and responsibilities are reasonable. · Supports hiring activities, benefits enrollment, and general HR for business unit. · Coordinates communication with unit team. · Oversees and/or completes the preparation of all financial and administrative reports for approval by General / City Manager. · Coordinates and supports team meetings. · Supports operations activities when manager is absent. · Provides support when needed to assist team with assigned duties such as billing / accounts receivable, answering phones, sorting, and distributing mail, and preparing documents. · Maintains inventory of office supplies; orders new supplies as needed. Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs. · Maintains office files; implements an efficient system for other team members to access files and records. · Performs other related duties as assigned. Required Skills/ Abilities: · Excellent verbal and written communication skills. · Extensive knowledge of office management procedures. · Excellent interpersonal and customer service skills. · Excellent organizational skills and attention to detail. · Excellent time management skills with a proven ability to meet deadlines. · Excellent math and accounting skills. · Understanding of general regulatory matters and procedures for proper operation. Education and Experience: · Five years of administrative related experience, with 3 yrs. of people management. · Demonstrated administrative and/or financial management experience. · High school diploma or equivalent required; Associate degree in business / office administration or related field preferred. · Demonstrated training and/or mentoring experience. · Proficient with Microsoft Office Suite, QuickBooks, Route logistics or similar software programs. · Ability to remain professional and composed under pressure. Physical Requirements: · Prolonged periods sitting at a desk and working on a computer. · Must be able to communicate in person, phone, email/written. · Must be able to lift up to 25 pounds at times.

Created: 2026-03-04