Clinical Service Representative II (Float) - Psychiatry

CSR II - Float Position This position will travel between different Adult and Child clinics providing clinical office support as needed. This includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, addressing patient MyChart messages and medication prior authorizations. Primary Duties & Responsibilities: Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms. Collects co-pays for services; verifies and balances receipts and payments. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Schedules return patient appointments and patient testing. Assists patients with insurance questions regarding billing process. Assist staff with sending patient appointment reminders and other related scheduling duties as needed. Answers incoming patient phone calls and directs them to appropriate personnel. Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately. Assists with incoming faxes and shared email folders to distribute them appropriately. Assists families with MyChart account access, provides school/work excuse notes, and assistance with CHADIS as requested by providers. Submits prior authorization requests per office guidelines. Cross coverage of other office staff as needed. This position is in person therefore commitment to attendance is critical and necessary. Performs other duties as assigned. Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs. or less). Equipment: Office equipment. Clinical/diagnostic equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications: Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Medical Office Setting (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. Preferred Qualifications: Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Communication, Computer Literacy, Epic MyChart, Insurance, Interpersonal Relationships, Medical Terminology, Patient Communications, Physician Communications, Scheduling, Telephone Communications Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Created: 2026-03-04