Customer Service Representative

Join our Team of Employee Owners!Why work for a company when you can own it?Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the wastewater industry.Job Title: Inside Sales Representative / Application EngineerDepartment: Pennsylvania Inside SalesDepartmentLocation: Elizabethtown, PennsylvaniaReports To: Inside Sales ManagerJob OverviewInside Sales / Applications Engineer for a leading distributor of Pumps, Compressed Air, and Heat Transfer Equipment in the Industrial markets in central PA. Inside Sales / Applications Engineer activities include fielding customer inquiries; understanding and applying rotating equipment; preparing customer proposals; troubleshooting and problem solving, supporting pre-order and post-order processes; and building relationships with customers and principals.Our most successful Inside Sales Representative / Application Engineers:Possess superior communication and organizational skillsExhibit goal-oriented behaviors and time management principlesApply extensive attention to detail to all tasksExude a customer-focused attitudeHave the ability to resolve problems as they ariseTelephone & email reception for incoming service callsPossess a High School Diploma, or equivalentStrong written and verbal communication skillsPossess strong customer service, negotiation, and presentation skills, with in-depth product knowledge and the ability to build lasting client relationshipsReview and evaluate technical specifications (industrial)Training and experience with pumps and pump systems, compressed air, mechanical seals, and heat transfer equipment preferredExcellent computer proficiency is required, advanced Microsoft Excel is preferredTechnical or Business degree required; Bachelor's degree preferredMust be able to pass background and reference checks, as well as a drug testScope of responsibility:Inside Sales & Outside Sales Engineers work together to develop plans, strategies, tools, and work practices to drive sales and profitability by providing cost-effective solutions to their customers.Specific roles and responsibilities of Inside Sales Engineers include:Product and market expertiseEffectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staffProvide professional and prompt responses via phone, fax, email, in-person, etc.Review and evaluate technical specifications (industrial)Prepare quotations and proposals, and execute a follow-up process utilizing company tools and guidelinesEnter purchase orders into NetSuite and place orders with manufacturers using their systems and procedures as wellExpedite orders as needed to meet customer requirements. Facilitate communication and provide status updates to customers and sales engineers as neededProvide technical & administrative assistance to internal customers, including sales, service, order entry, and parts staffMaintain positive relationships with principals and establish effective marketing practices for their productsKeep an organized & resourceful work environmentOccasional travel for training or other business purposesPerform all other duties as assignedCummins-Wagner gives back to their employees:Employee Stock Ownership ProgramBonus ProgramTuition and Certification Fee Assistance401k MatchFlexible Spending AccountComprehensive Health InsuranceLife InsuranceLong-Term Disability InsuranceOur History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOPand sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

Created: 2026-03-04