OIEC - Advocate for Injured Employees (Ombudsman IV) - ...

Job Description Status: Internal/External-OIEC employees and the general public Job Posting #: 00056480 Location: Houston East Travel Required: 25% FLSA Status: Ombudsman IV - Exempt Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you're looking for a rewarding career in public service. You'll love the Benefits of Working at OIEC:96 hours of accrued vacation a year 96 hours of accrued sick leave a year 20+ holidays every year Career advancement opportunities Free parking Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%) Public Service Loan Forgiveness program OIEC is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program. Advocate for Injured Employees (Ombudsman IV) - Houston East The Advocate for Injured Employees (ombudsman) is an advocate who assists and educates the injured employees of Texas. Being an ombudsman involves: assisting the injured employee one-on-one throughout the dispute resolution process; answering questions from the injured employee; reviewing claims for medical and income benefits; studying the case background on each claim; gathering and evaluating information (including medical records and letters from doctors); reporting and referring complaints; and tracking and providing information and claim status. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. This position:assists and prepares the injured employee in mediations and/or formal hearings (proceedings) and provides routine updates to OIEC clients about the status of their claim educates the injured employee about the workers' compensation dispute process and workers' compensation law/rules assists with referrals to social services with other state agencies provides assistance in filing claims assists with obtaining supporting claim documentation from doctors contacts insurance carriers and medical providers to identify and resolve disputes documents customer contact in a computer system answers general customer service questions performs other duties as assigned Qualifications: This position requires:graduation from an accredited four-year college or university three years full-time experience in claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workers' compensation Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. Additionally, preferences for this job are:experience with medical terminology, rehabilitation, and disabilities/impairments public speaking, ie. training, outreach, community speaking, etc. bilingual English and Spanish language skills (oral and written) This position requires demonstrated knowledge of:Microsoft Word and Outlook This position requires demonstrated skill in:conflict resolution assisting the public handling and solving problems interpreting and explaining laws and regulations data entry and retrieval use of correct grammar, punctuation, and spelling This position requires the demonstrated ability to:travel multitask between different cases and meet deadlines establish and maintain effective working relationships with a variety of individuals and groups communicate effectively both verbally and in writing with all levels of employees and the public Candidate must reside in Texas or be able to relocate to Texas by the start date.OIEC does not sponsor or assume sponsorship of an employment visa.How to apply: You may apply through CAPPS Career Center or Work in Texas (WIT). Your submission should include complete: Employment history (month and year), including job title, name of employer, manager's name and phone number Duties and responsibilities Education Certifications Licenses Supplemental questionsIf you are submitting your resume, please ensure the resume has the required information mentioned above. We may reject submissions that do not include all the required information mentioned above. If applying through Work in Texas Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment. Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to . Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job. Employment PreferencesMilitary employment preference Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page. Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents. To receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:Veteran: DD Form 214 Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active-duty military orders Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating For help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 27A, 250X, LGL10, 4421, 4402, 4430, 51JX, 92J0 Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser: MOS and Military Crosswalk Former Foster Youth Preference An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual's 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. Tex. Gov't Code, Section 672.002. Pursuant to the Governor's Executive Order GA-48, candidates having any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. §791.4 may be subject to a heightened security background check depending on other factors.

Created: 2026-03-04