Tax Office Team Supervisor

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high-performing, connected culture where everyone feels a sense of belonging. We are committed to enhancing our business through a long-term strategy and transformation plan known as Block Next. This multi-year roadmap highlights innovation, client experience, and sustainable growth, elevating how we work and lead in our industry. If you embrace challenges as opportunities and want to make a meaningful impact in your community, we encourage you to apply. A Typical Day... As you inspire individuals to make confident, informed decisions about their lives, careers, and finances, you'll build strong client relationships that mature year after year. As a Tax Office Team Supervisor, you’ll take the lead in managing a customer-focused team, enhancing the seasonal tax business by overseeing an H&R Block tax office. You will act as a front-line manager, leading and developing tax office associates, ensuring an exceptional client experience while meeting all growth objectives for the office. We will support your growth and knowledge so you can effectively assist associates with tax topics and products. It would be even better if you also had... Experience managing multiple units in retail, restaurant, banking, or related industries. 2+ years of experience as a Tax Professional. What you'll bring to the team... Collaborate with the District General Manager to create and implement growth plans for the office, focusing on local partnerships and community involvement. Assist in recruiting and interviewing candidates for tax office associate roles. Act as the primary contact for escalated client service issues. Manage client scheduling and resolve any conflicts efficiently. Lead daily operations to ensure all associates meet deadlines while maintaining quality standards and achieving overall goals. Foster an engaging team environment by training and coaching associates to meet service standards, while recognizing outstanding contributions. Conduct daily team meetings, communicating vital information to tax office associates. Create associate work schedules, ensuring accurate timekeeping and management of overtime. Prepare tax returns as needed. Conduct performance reviews and work with the Associate Relations Center to address any associate issues and performance concerns. Your Expertise Experience in customer service, as a shift leader, or similar role. Experience supervising or managing a team. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Commitment to continuing education and meeting all IRS and state requirements. Proficiency in computer use, particularly MS Office. Ability to work independently with minimal supervision. A passionate, determined, and resilient attitude with a focus on customer service. Able to work a flexible schedule and adjust assignments based on business needs. High school diploma or equivalent. Why work for us At H&R Block, we are dedicated to investing in our people and their well-being. Our benefits aim to support your unique health, well-being, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, designed to help you form healthy habits. Neurodiversity and caregiver support available for you and your family. Various discounts on everyday items and services. Benefits include Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan, subject to eligibility requirements. The Community You Will Join: At H&R Block, we are devoted to cultivating a Connected Culture characterized by trust and collaboration. We strive to create a safe environment where everyone can bring their authentic selves to work and belong to a larger team. Join us in an exceptional work environment recognized on Best Companies lists globally! You will work alongside colleagues committed to helping each other grow and succeed. H&R Block is an equal opportunity employer, embracing diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're eager to make an impact, H&R Block is the place for you.

Created: 2026-03-04