Product Manager

The Product Manager will work closely with other Product Managers and Agile scrum teams in the development of Vanguard Workplace Solution Plan Sponsor Experience, an intelligent platform that integrates Vanguards expertise with industry-leading technology, changing the way Plan Sponsors deliver world-class retirement outcomes for participants. In this role, you will collaborate closely with Client Experience Owners, UX partners, and the Senior Product Manager to drive the development and delivery of key product capabilities that advance our strategic vision. The B2B Client Administration Product team is focused on creating a unified and secure system for managing firm, plan, and user data within Workplace Solutions. You will assist in defining the strategy to enhance Vanguards understanding of our clients by addressing two foundational enterprise opportunities: User Consolidation and Data Transparency. This work will transform the onboarding and access experience across Workplace Solutions B2B digital channels. Following the completion of strategy and design efforts, this role will oversee the technical implementation of capabilities within the B2B Client Administration Portal. Leads the strategic vision and roadmap for a digital product or products within a specific business area, demonstrating a deep understanding of the digital product(s). Digital products may have enterprise-wide implications. In this role you will Ensure outcomes are aligned with CX objectives and provide strong product management principles with a relentless focus on client needs. Provide product management services on a product, applying functional expertise to improve product results. Collaborate with cross-functional teams and Client Experience Owners to create best practices that drive significant change to the client experience digital platforms. Coach product teams towards best practices and learnings. Partner with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery. Lead the planning, development and implementation of product capabilities. Work closely with Client Experience Owners and UX to define and analyze markets, develop detailed product features and requirements, and create a product roadmap to realize the final vision. Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Story Readiness and Acceptance Criteria (GWTs) Document the requirements for key functions, deconstructing the epic into actionable user stories in JIRA/Confluence. Develop feature acceptance criteria for each of the stories and get them ready for Agile scrum teams. Work with UX/UI to create or update designs for upcoming sprints. Product Backlog Management Translate product roadmap into product backlog Liaise with the Senior Product Manager to ensure that the strategic intent of any solution that is developed meets both the client and business goals. Manage product backlog Manage, adjust for risk, and prioritize product backlog with the focus on execution for at-least 3 sprints. Ensure that work items are sequenced according to priorities set by the Senior Product Manager. Backlog refinement Lead backlog refinement to deconstruct, refine and estimate story size, add acceptance criteria and enable long term technical planning. Product Health Manage and prioritize defects, technical enhancements along with product features to maintain holistic product health. Daily Scrum Activities Be available for the team in all scrum ceremonies meetings including standups, retrospectives, and sprint reviews. Answer questions from developers and clarify acceptance criteria. Be available to any member of the scrum team, at any time, to answer any question related to the team's current commitments. Work with scrum team managers to maintain a continuous velocity stream, ensure quality, eliminate escaped defects, and motivate the team. Miscellaneous Ensure digital platform standards are adhered to Managing feedback loop with Client Experience Owners and Senior Product Managers Help out in case resources fall short, e.g. for testing Collaborate with Senior Product Managers for feature KPIs and aligning them to the digital platform KPIs Collaborate with Senior Product Managers for feature analytics allowing product teams to understand usage, insights and enhancement opportunities. Managing dependencies within the team (client and backend) What it takes Qualifications: Minimum of five years related work experience. Two years of managing a project preferred. Financial Services or function-specific experience preferred. Undergraduate degree or equivalent combination of training and experience. Ability to support testing and elevations during off-hours and weekends. Preferred: Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred. Demonstrated ability to achieve results while working in cross-functional environment. Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Demonstrated experience implementing and executing Agile principles with strong digital and technical skills. Ability to support testing and elevations during off-hours and weekends. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a missionwe're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Created: 2026-03-04