Customer Service Representative

Title: Customer Service Advocate I Location: Columbia, SC 29229 Duration: 3 months (Contract to hire) Shift- 8:00 AM - 8:00 Pm Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS NO TIME OFF WILL BE APPROVED DURING TRAINING Job Description Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards. Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high-stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment. Responsibilities Customer Inquiry Management (65%) Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries. Ensure effective customer relations through professional communication. Accurately document all customer interactions. Research & Issue Resolution (15%) Initiate or process adjustments as needed to resolve inquiries. Conduct research and coordinate with other departments to resolve issues. Respond to and assist with priority inquiries and special projects as required by management. Customer Feedback & Complaint Management (10%) Provide feedback to management regarding customer problems, questions, and needs. Maintain accurate records of complaints and customer comments. Recommend changes or improvements based on recurring issues. Follow through on complaints until resolution or escalate to management when necessary. Process Improvement & Compliance (5%) Maintain knowledge of quality work instructions and company policies. Recommend improvements to procedures and techniques identified during daily operations. Meet all departmental productivity, quality, and timeliness standards. Fraud & Error Reporting (5%) Identify and promptly report suspected fraudulent activities. Report system errors to the appropriate departments. Skills Excellent verbal and written communication skills. Strong interpersonal and organizational skills. Ability to handle high-stress situations. Good judgment and problem-solving abilities. Strong customer service orientation. Ability to learn and efficiently operate multiple computer systems. Technical Skills Required: Basic computer operating skills. Ability to use standard office equipment. Preferred: Knowledge of word processing, spreadsheet, and database software. Education Required Education: High School Diploma or equivalent. Required Work Experience: None. Preferred Education: Associate Degree. Preferred Work Experience: 2 years of customer service or call center experience. Work Environment Typical office environment.

Created: 2026-03-04