Customer Service Back Office Rep

Customer Service Back Office Rep Position Summary: Customer Service Back Office representative is responsible for supporting sales operations within a fast-paced manufacturing environment. In this role, you will ensure accurate order processing, provide exception customer support and coordinate closely with Production, Planning, Purchasing, and Logistics to keep orders moving efficiently through the manufacturing workflow. Duties/Responsibilities: Process and validate customer purchase order (BOM, specs, master data) Enter orders with accuracy and attention to manufacturing requirements. Coordinate with Production, Planning, Purchasing, and Logistics to ensure on-time order fulfillment. Track shipments proactively and manage delivery expectations. Maintain customer platforms and retail portals, including item set up and data updates. Coordinate sample distribution and respond to customer operation requests. Act as a key operation contact for assigned customer accounts. Account Coverage: Key retail accounts (Walmart) and/or additional customer accounts depending on assignment. Performs other related duties as assigned. Supervisory Responsibilities: None Required Skills/Abilities: 2+ years' experience in sales support, customer service, or back-office operations. Strong attention to detail and data accuracy. Ability to manage multiple priorities in a fast-paced environment. Strong communication and cross-functional coordination skills. Strong proficiency in Microsoft Office, especially Excel. Experience working with retail customer portals a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, climb, balance, stoop, kneel, crouch, and crawl. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. EEO Statement Starplast USA, LLC prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender (including pregnancy), marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Created: 2026-03-04