Business Process Analyst

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Responsible for identifying, developing, supporting and/or implementing new operational processes and systems that increase efficiency and effectiveness within branches and back-office units. Responsible for analyzing financial data and transactions to identify risks and opportunities for improvement. Planning, organizing, tracking, and controlling the efforts and resources of various moderate scope operations projects. Support user acceptance testing for banking applications, ensuring the new enhancements meet the business requirements and function as intended. Support the delivery of solutions that improve everyday business processes, meet set objectives and solve business problems within agreed upon schedule. Essential Functions Support Business Units reporting needs by gathering and analyzing data using Business Intelligence (BIC) for the purpose of identifying solutions for strategic business needs and/or operational requirements. Design and develop reports using Business Intelligence (BIC) to support the operations department in meeting operational and strategic reporting requirements. Maintain a library of model reports for various types of recurring or repetitive information gathering. Validate the integrity of reporting models and make changes as required. Compile data and prepare regularly scheduled or special management report requests. Assist with all aspects of systems related requests, including system testing and documentation. Manage the Business Change Request (BCR) process by guiding stakeholders through BCR forms submission, documentation for testing and validation and official sign-off for enhancements and changes. Open and monitor tickets with vendors such as FIS and Trustage for any IBS Insight and/or form issues. Qualifications Education: College Graduate or equivalent experience required. Experience: Minimum three years of experience in banking/financial services. IBS Insight Deposit System knowledge including familiarity with BIC, TellerInsight, Sales Management and Deposit Origination functionality required. System testing experience required. Must have a good understanding of banking and branch operations. Skills/Ability: Analytical approach to research. Good understanding of project management concepts. Good organizational skills. Ability to communicate with staff at all levels. PC proficiency, including Excel, Word and PowerPoint. Ability to work with minimal supervision. Familiarity with branch and back-office functions, systems and related policies and procedures and regulatory issues. Ability to work independently and in a team environment. Ability to organize and coordinate multiple tasks. Detail oriented. Strong analytical, critical thinking along with written and verbal communication skills. Must show initiative, be self-motivated, and adapt well to a changing environment. Must be committed to seeking opportunities for improvement and possess the ability to achieve results despite challenges. Other Details $74K $82K / year Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Created: 2026-03-04