Help Desk Specialist

A financial firm is looking for a Help Desk Specialist to join their team in Miami, FL. Pay: $40-45/hr Must be bilingual in Spanish/English This role is onsite 5 days/week This role is supporting a team of 60 people Responsibilities: Provide Tier 1 & 2 Technical Support Respond to IT support requests via email, phone, or ticketing system Diagnose and resolve hardware, software, and network issues Escalate complex problems to higher-tier IT support when necessary Manage IT Assets & Systems Install, configure, and update software and hardware Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.) Ensure proper documentation of technical issues and resolutions Support Cloud & SaaS Applications Assist users with Office 365, Google Workspace, and other productivity tools Troubleshoot VPN, remote desktop, and cloud-based applications Security & Compliance Educate users on best practices for IT security Support data backup and recovery processes Monitor and report potential security threats Qualifications: Required Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) Language: English & Spanish Experience with Windows, macOS, and Linux troubleshooting Knowledge of networking (DNS, DHCP, VPN, TCP/IP) Knowledge of the platforms (AZURE, INTUNE, IVANTI) Familiarity with ticketing systems (Jira, ServiceNow, Zendesk) Basic scripting (PowerShell, Bash) is a plus Strong problem-solving and multitasking abilities Excellent communication skills for non-technical user Ability to work in a fast-paced environment Preferred IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator) Experience with enterprise security tools (firewall, antivirus, endpoint protection) Previous experience in a customer-facing IT support role Tools IAM Application JIRA (Control of users with special profiles) Ivanti MdM Azure by Microsoft Intune MdM NetX 360 Aravo TPRM Salesforce

Created: 2026-03-04