Front Desk Agent, The American Club

Front Desk Agent, The American Club Work Mode: Onsite Location: Kohler, WI Opportunity Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. Specific Responsibilities Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information. Registering guests in and out of Fidelio property management system. Blocking guest rooms, preparing guest folios, guest cards, and programming room keys. Handling all money transactions at the front desk following standard operating procedures. Having knowledge of food and beverage facilities and hours of operation. Posting and recording hotel gift certificates. Being knowledgeable about property and surrounding area, local attractions and shopping services. Adhering to established safety procedures and guidelines. Handling guest complaints. We have full-time and casual, part-time opportunities available at The American Club. Shifts will vary between 6:00am and 10:00pm. Weekends are required. Skills/Requirements Must be 18 years or older to apply The ability to work independently with professionalism while maintaining a focus on quality and customer service. Candidate must tolerate being on their feet for the majority of the day Strong written and oral communication skills helpful Previous Guest Service experience preferred Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.

Created: 2026-03-04