Customer Service Specialist

Description Alliance Water Resources is a growing water and wastewater contract operations company with an open Customer Services Specialist at our Henry County Water Company, located in Clinton, MO. This Customer Service Specialist will be under the direct supervision of the Office Manager & Local Manager. This employee will perform a variety of clerical and general office duties, following established guidelines. Schedule: Monday-Thursday 7:30 am- 4:30 pm & Friday 7:30 am- 11:30am Essential Functions: Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested. Processes reports: examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor. Maintains records to ensure fees are paid as directed. Orders and maintains office supplies, reviews and prepares vendor invoices for payment. Operates various office equipment including personal computers. Maintains information on service requests, and log all pertinent information received from the client. Types and reviews for accuracy any correspondence and generate related reports. Assists with tablet devises for the District GIS Mapping System; includes trouble shooting and data entry. Assists with collections process of delinquent customer accounts, including disconnection of services and reinstatements. Receives and remits meter reading information for billing purposes; maintains and informs personnel of route reading schedule. Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintains files for service requests. Generates service requests for leak investigation, meter replacement, reading, and verifying meters; generates line locate requests and notifies all utilities of intent to dig. Monitors radio by answering calls and dispatching employees as needed. Performs related duties as needed or assigned. RequirementsMust be able to obtain and maintain a valid driver's license. Knowledge of Microsoft office is a plus Knowledge, Skills, and Abilities:Strong knowledge of standard office practices, procedures, and equipment. Proficiency in grammar, punctuation, spelling, syntax, and basic mathematics. Ability to maintain and organize moderately complex records with accuracy. Familiarity with common business software applications, including word processing, spreadsheets, and graphic tools. Ability to perform work that is primarily sedentary in an on-site office environment. Preferred Qualifications Experience delivering high-quality customer service. Experience handling cash, processing payments, and performing basic financial transactions.

Created: 2026-03-04