Customer Service Specialist

Customer Service Specialist Temp To Hire Location: Salida, CA Comp: $19-$22 Join a dynamic team as a Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibilities will include processing customer orders, coordinating product deliveries, quoting pricing and billing, and providing top-notch customer service. You'll be a key point of contact for both internal teams and external clients, handling inquiries via phone and email with efficiency and professionalism. Responsibilities: Efficiently process customer orders and input relevant information into our computer system. Coordinate product delivery logistics to ensure timely and accurate shipments. Assist in sales efforts, resolve billing issues, and collaborate closely with various departments to optimize customer satisfaction Utilize your understanding of pricing formulation to support pricing coordination efforts. Deliver outstanding customer service experiences by promptly addressing client inquiries and concerns. Act as a liaison between our company and customers, facilitating communication and resolving issues as needed. Proactively identify opportunities to upsell or cross-sell products to customers. Administer standard ad allowances in accordance with established guidelines. Collaborate with internal teams to fulfill customer requests for special arrangements or products. Investigate and address billing complaints, authorizing adjustments within established parameters. Keep sales teams informed of any changes in customer ordering patterns. Ensure accuracy of invoices, issuing credits and corrections as necessary. Maintain organized records of orders, invoices, deliveries, and related documentation. Assist colleagues and other departments with order processing and customer inquiries as needed. Verify and confirm vendor orders through client web portals. Support weekly reporting and closing processes for sister companies. Participate in rotational on-call duties and handle weekend customer service functions as required. Verify and update information on web portals based on signed invoices. Contribute to the preparation and distribution of the Weekly Sales Volume Report. Qualifications: 1+ years of administrative/office experience High school diploma Demonstrated flexibility with work schedule. Strong multitasking abilities, capable of managing routine tasks alongside incoming customer orders. Proficiency in Excel and intermediate to advanced 10-key skills.

Created: 2026-03-04