Patient Access Representative

Patient Access Specialist - Pre-Registration Location: Phoebe North Campus Shift: Days (United States of America) Job Type: Full time Qualifications High School Diploma or GED (Required) 2 year / Associate Degree in a related field (Preferred) Work Experience 1+ years Health related field (hospital or Physician's office) (Preferred) Licenses and Certifications Certified Healthcare Access Associate (CHAA) within 15 months of hire Previous Certified Patient Account Representative (CPAR) certification acceptable Essential Functions Must be proficient in time management and identifying priorities. Analyze and disseminate physician orders to appropriately match services to the planned admission. Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient. Securing all federal and state mandated forms (i.e. self-pay forms Joint Commission HIPAA Advance Directives waivers Advance Beneficiary Notices Medicare Secondary Payer Questionnaire etc.). Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values mission and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current knowledge in present areas of responsibility (i.e. self-education attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age sex weight and demonstrated needs. For non-clinical areas has attended training and demonstrates the usage of age-specific customer service skills. Wears protective clothing and equipment as appropriate.

Created: 2026-03-04