Service Desk Engineer || Malvern, PA - 5 days onsite ||...

Service Desk Engineer Location: Malvern, PA - 5 days onsite (LOCAL CANDIDATES FOR ONSITE CLIENT EVAL) Duration: 6-12 months Cotract local candidates needed for onsite client eval 1st agent : 7 am - 4 pm EST 2nd Agent : 7:30 am - 4:30 pm EST 3rd Agent : 8 am - 5 pm EST 4th Agent : 8:30 am - 5:30 pm EST For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). - Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned. - Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds. - Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors. - Provide self-serve capabilities for common requests for Service Desk. - Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks) - Support Major Incident calls for Workplace Services

Created: 2026-03-04