Insurance Customer Service Representative

This position is a full-time position based on a 40-hour work week at the Webster City location. Training will be provided. A successful candidate should be dependable, able to handle multiple tasks, and be a team player. Iowa insurance license will be required for this position.Basic Function: The Multi-Line Insurance Customer Service Representative is the service link between the insurance agency client and the carriers represented by the agency. Assist agency with prospecting and sales activities. Essential Job Duties: Provide clerical assistance to agency producers Assist on special projects Round out accounts by cross-selling additional coverage or policies to agency clients. Quoting possible personal, farm and commercial changes for premium differences Responsible for the customer service needs of the office's personal, farm and commercial insurance clients. Process personal, commercial and farm policy changes and cancellations. Proof all changes and cancellations. Non-Essential Job Duties: Assist in the training of appropriate agency personnel. Assist in the development of manuals and supporting documentation to accomplish tasks/ duties inherent to this position. Attend agency service and or sales meetings. First State Bank/Town and Country Insurance Agency is and EO Employer- Vets/Disabled Why First State Bank:First State Bank has seven locations to serve you and all of your banking needs. "Our mission is to make certain our customers know that we truly are "First for You!" We strive to provide you with superior, quality service by highly trained, professional staff and the comfort of a personal atmosphere to make you feel at home when you walk through the door. Come to work for us and find: • Competitive benefit package • Five day work week, will work a Saturday rotation • We believe in work/life balance Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04