Front Desk Clerk (Hotel)

Front Desk Clerk (Hotel) Carter Support Services is seeking a friendly, reliable, and customer-focused Front Desk Clerk to serve as the first point of contact for hotel guests. This role is responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and supporting daily front desk operations to ensure a welcoming and efficient guest experience. The ideal candidate has strong interpersonal skills, attention to detail, and the ability to remain professional in a fast-paced hospitality environment. Key Responsibilities Greet guests and complete check-in and check-out procedures Manage reservations, room assignments, and guest inquiries Answer phone calls, emails, and respond to guest requests promptly Process payments, billing adjustments, and maintain accurate records Handle guest concerns professionally and escalate issues as needed Coordinate with housekeeping and maintenance teams regarding room status Follow hotel policies, procedures, and customer service standards Maintain a clean, organized, and professional front desk area Support safety, security, and emergency procedures Required Qualifications High school diploma or equivalent 1+ year of customer service or hospitality experience (hotel experience preferred) Strong communication and interpersonal skills Basic computer skills and comfort using reservation systems Ability to multitask and remain calm under pressure Flexible availability, including evenings, weekends, and holidays Preferred Qualifications Experience using hotel property management systems (PMS) Cash handling or billing experience Hospitality or customer service training or certification Core Competencies Customer-focused mindset Attention to detail and accuracy Problem-solving and professionalism Time management and reliability Team collaboration Why Join Carter Support Services Opportunity to work in a guest-facing hospitality role Supportive and team-oriented work environment Competitive pay and benefits Opportunities for training and career growth

Created: 2026-03-04