Administrative Assistant

JOB TITLE: Admin Assistant JOB LOCATION: Boston MA WAGE RANGE: $28-$30 JOB NUMBER: SA001962 REQUIRED EXPERIENCE: Qualifications A bachelor's degree One to three years of administrative and/or customer service experience An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelor's degree Experience working with regulatory agencies is preferred but not required JOB DESCRIPTION: Serve as the primary point of contact between MBTA and the DPU regarding scheduling OTIP observations. Receive communications from the DPU both daily and weekly to schedule OTIP observations throughout the transit rail system. Receive communications from and schedule FTA observations of OTIP surveys. Communicate requested observations with appropriate MBTA departments both internal and external to Safety. Maintain an electronic log of OTIP observations. Routinely coordinate communications between all parties involved in the OTIP observation process. Answer questions and attempt to trouble shoot any OTIP observation concerns identified. Escalate concerns related to OTIP observations from Safet. Prepare reports as requested related OTIP observations. Maintain all MBTA Safety Documentation files related to OTIP observations. Prepare reports related to DPU and FTA OTIP observations when requested. Represent MBTA Safety Documentation as assigned at meetings related to OTIP, DPU, and FTA observations. Attend Safety Documentation Department meetings. Handle other Safety Documentation administrative duties as assigned time permitting. Essential skills Strong organizational and multitasking abilities Ability to communicate utilizing among other things cellular devices Proficient in Share Point, Microsoft Office, Excel, and Power Point Excellent communication and interpersonal skills Proficiency in office software and equipment Problem-solving and customer service experience Attention to detail, accuracy, and professionalism Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilitiesWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

Created: 2026-03-04