EHPB Refund Specialist-Medical Billing

Credit Balance Investigator Wage Range: $20.57 - $32.92 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. Job Summary Investigate credit balances, determining appropriate action and providing resolution. Processes all Healthplan requests for refunds and refunds due based on audits. Primary Duties Investigate self pay and insurance credit balance encounters and take appropriate action for resolution. Investigate insurance overpayment/offset correspondence and take appropriate action for resolution. Handle patient phone inquiries regarding refunds. Process refunds due from coding audits. Mail refund checks attaching appropriate back-up documentation. Process mail returns on refund checks. Process unclaimed property credits. Perform other duties as assigned. License, Certification, Education or Experience Required for the position: High school graduate or equivalent. 1 year previous experience in professional billing. Knowledge and experience in working with health care insurers' and their reimbursement systems, especially Medicare, Medicaid, Workers Compensation, Motor Vehicle and contract payers. A good understanding of CPT, Modifiers, HCPC, ICD-9 codes and medical terminologies. Demonstrated problem solving ability. Ten-key by touch. Desired for the position: College degree/Vocational training in billing or business. Benefit Information Choices that care for you and your family At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being. Medical, vision and dental insurance On-demand virtual health care Health Savings Account Flexible Spending Account Life and disability insurance Retirement plans (457(b) and 401(a) with employer contribution) Tuition assistance for undergraduate and graduate degrees Federal Public Service Loan Forgiveness program Paid Time Off/Vacation Extended Illness Bank/Sick Leave Paid holidays Voluntary hospital indemnity insurance Voluntary identity theft protection Voluntary legal insurance Pay in lieu of benefits premium program Free parking Commuter benefits

Created: 2026-03-04