Customer Service Associate - Novi

Customer Service Associate At Henderson we are looking for those interested in a career with our growing company. We need candidates who take pride in their work and have experience working through problems effectively in a team atmosphere. Job Summary: CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up. Essential Functions: o Greets customers in a timely manner and offers to be of service. o Answers phones in a professional manner. o Provides estimates and schedules appointments with customers allowing proper time for work completion. o Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs. o Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers. o Handles minor customer complaints by telephone and in person. o Continually develops product knowledge. o Offers complimentary products or services to customers. o Processes transactions and completes daily cash out procedures following documented policies and procedures. o Completes bank deposit according to company policy and procedure. o Completes appropriate accounts payable and receivable processes. o Makes collection calls on past due accounts and accurately records such activity. o Completes store opening and closing activities as established by corporate office. o Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor. o Exhibits good organizational skills. o Works well with co-workers, vendors, and customers. o May be trained to occasionally cut glass for picture frames, etc. o May be trained to perform basic windshield repairs. o Tools and Materials Used: Computer, photo copier, fax machine, hand tools and safety equipment. Job Conditions and Work Schedule: Fast paced environment, self-paced work, usually work 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm. Minimum Qualifications: o We need teammates that take pride as a craftsman looking to continue their career. o Patience to learn and work through solving problems. o Previous experience commercial and/or residential glass (IUs, Shower Doors, etc.) preferred. o Valid driver's license with a track record of safe driving (not required for all CSA positions). o Ability to lift and carry up to 25lbs. o High school diploma or GED. What you'll get: o Competitive hourly pay with a strong, local, growing company o Consistent schedule o 401k o Medical, Dental, Vision Insurance o Paid time off The company requires successful passing of the following pre employment screening assessments: Drug screen - Rapid screen: Includes Marijuana, Cocaine, Amphetamines (Methamphetamine), Opiates (codeine, morphine), PCP Criminal/DMV Background Check (Must have a valid drivers license and meet the company's driver standards)

Created: 2026-03-04