Insurance Biller II

Insurance Biller II The Insurance Biller II works to support the mission and vision of Neighborhood Healthcare (NHC) by processing and supporting the medical billing process for patients and other funding sources. This role will validate correct coding processes to ensure compliance with NHC, contracts, funding programs, and agencies. This is a hybrid position with a typical schedule of 2 days onsite and 3 days remote. This role will also be expected to come onsite for department meetings every 2 months. Responsibilities include reviewing progress notes to obtain payer measures and requirements information for proper submission compliance, reviewing and obtaining required information for missing and incomplete billings, creating and submitting claims for clean billable charges, processing and monitoring system claim status categories, registering patients in the payment portal, reviewing and processing patient eligibility information, applying discounts to billing statements for patients eligible for the Sliding Fee Discount Program, posting patient and insurance payments to account balance adjustments and write offs, monitoring and reporting insurance payment denials, reviewing and processing aging claims and denials, processing refunds and insurance recoupment requests, submitting patient statements on cash accounts, processing monthly collection accounts for collection agencies, supporting site related phone lines and voicemails, discussing escalated billing inquiries with patients, third party payers, and/or sites to resolve account questions and/or problems, negotiating payment plans with patients, providing excellent customer service to patients and escalating issues to a supervisor, responding to site, insurance, and patient correspondences related to billing in a timely manner, attending billing training and team meetings. Education/Experience: High school diploma/GED required, two years of dedicated medical billing experience in a healthcare environment required, medical billing or coding certification from an accredited school preferred, experience working in a specialty and/or FQHC community clinic is preferred. Additional qualifications include excellent verbal and written communication skills, ability to interpret a variety of instructions, knowledge of insurance eligibility processes and coverage guidelines, knowledge of billing compliance standards, knowledge of CPT, HCPCS, and ICD codes, ability to manage multiple tasks simultaneously, excellent planning and organizational ability, ability to work as part of a team as well as independently, ability to work with highly confidential information in a professional and ethical manner. Pay Range: $27.21 - $38.09 per hour, depending on experience. Compensation disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

Created: 2026-03-04