Business Process Advisor Sr

Senior Business Process Advisor As a Senior Business Process Advisor, you will play a strategic role in advancing Acosta Solutions' operational excellence by leading complex process initiatives, supporting system enhancements, and mentoring teams across the organization. This role is ideal for a highly experienced process professional who thrives in change management, project leadership, and developing others. What You'll Do Serve as a senior subject matter expert (SME) for Acosta Solutions policies, procedures, systems, and processes, providing expert guidance and mentorship across the organization. Lead training and mentoring efforts for Trainers, Business Process Advisors, and Acosta Solutions associates, ensuring consistent understanding and execution of defined processes and systems. Act as a training mentor for the Business Process Advisor role, supporting onboarding, skill development, and long-term success within the function. Develop and execute procedures and system enhancements, partnering with stakeholders to improve efficiency, quality, and scalability across complex operational workflows. Provide hands-on operational support by working alongside teams, offering real-time coaching, and delivering clear, concise verbal and written communication. Manage projects and initiatives, including merger, acquisition, and integration support, ensuring timelines are met, risks are managed, and progress is tracked through established project trackers. Drive system and process continuous improvement by reviewing complex workflows to identify opportunities for enhancement, simplification, or automation, and submitting change recommendations for leadership review. Develop, maintain, and update training materials and SOP documentation for Acosta Solutions systems, processes, and client/customer platforms. Ensure all documentation is accurate, clear, and maintained within Acosta systems, SharePoint, and/or AcostaGo. Resolve complex system and process issues by performing root-cause analysis, applying resolution logic, and leveraging reporting to identify and address recurring challenges. Lead system and process review and testing efforts, ensuring enhancements and changes are fully vetted, deadlines are met, and solutions are successfully deployed. Maintain operational and project trackers (training, work-withs, tasks, and projects), ensuring timely completion and accurate reporting. Ensure required Trainer and Business Process recaps are submitted accurately and on schedule. Communicate project status and performance updates regularly to leadership, providing transparency, insight, and recommendations as needed. Meet physical requirements and travel as needed to support business initiatives and cross-functional collaboration. Perform other duties as assigned in support of Acosta Solutions business objectives. Qualifications Education Requirements: Bachelor's degree in Business or Communications preferred Preferred Six Sigma Black Belt Certification Work Experience Requirements: 3 to 5 years of relevant work experience Knowledge, Skills and Abilities Requirements: High-level knowledge of Acosta Systems to manage training, provide support and maintain documentation. High-level knowledge of Acosta Solutions processes to provide training and support and provide high-level testing support. High level of MS Office (Teams, SharePoint, PowerPoint, Excel, etc.) to enable efficient information and documentation management. Retention of information to stay up-to-date on systems and processes. Organization and time management, ability to meet deadlines. Writing skills to create and maintain documentation and effectively communicate information to the team. Communication to effectively train and support the organization. Ability to lead and participate in meetings and calls. Proactive mindset, ongoing review of documentation and training methods. Strive for continuous improvement of systems and processes. Physical Requirements: Ability to see Ability to travel Colour perception Listening Personal Skill Requirements: Analysis/Understanding Ability to work without a supervisor Time Management Judgment/Decision Making Strong communication skills About Us Acosta, and its subsidiaries, is an Equal Opportunity Employer. Job Category: Sales Support Position Type: Full time Business Unit: Sales Salary Range: $52,200.00 - $65,200.00 Company: Acosta Employee Holdco LLC Req ID: 22603

Created: 2026-03-04