Verification of Benefits Specialist

Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. We offer highly individualized treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to our success is our people - merged with a premier clinical program, it's allowed us to transform the lives of thousands of people to date. If you're passionate about recovery and want to impact others in a meaningful way - we warmly invite you to join our growing family!Now Hiring a VOB Specialist to work in our Bucks County, PA Admissions Call Center! (Located in Jamison, PA) This job requires full-time onsite employment.What You'll Do Promptly receives and processes prospective client's insurance benefits.Follows defined policies and procedures, responsible for all phases of the verification of benefits process from ascertaining viability to procuring the benefit.Uses online and telephonic systems to verify prospective clients' benefits.Ensures benefit documentation is accurate in the salesforce.com system and other related systems/technologies.Responsible for documentation and communication of benefits for different levels of care, including co-pays, deductibles, and all other out-of-pocket expenses.Works collaboratively with the Admissions Office staff, the facility and any other parties to support desired outcome for the client.Adheres to all regulatory and compliance policies while exhibiting compassion, professionalism, and care for the client always.Adheres to quality assurance guidelines, emails, staff communication, and maintains up to date required training.What We're Looking For High School or GED RequiredExperience working with commercial insurance and CMS.Proficiency in Microsoft OfficeDemonstrated experience providing empathetic, compassionate, and professional care for individuals in need.Experience using Salesforce and Availity.Experience (professionally or personally) in the treatment of addiction or mental healthExcellent verbal and written communication skills required.Excellent organizational skills with the ability to prioritize workload and meet deadlines.Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.Exceptional analytical and problem-solving skills.If in Recovery, we prefer 1 year of continuous sobriety. Knowledge/Skills/Abilities: Excellent interpersonal skills with the ability to receive constructive feedbackStrong analytical, problem-solving, decision-making and time management skillsAbility to plan well and prioritize workAbility to work independently and within a teamProficient documentation skillsIncredible listening skillsAbility to multi-task and appropriately prioritize responsibilities in a fast-paced environment, with strong focus on attention to detail, and excellent communication skills.Accurate and fast computer skillsWhere You'll WorkThe Avenues Recovery Center Admissions Office is the spacious and bustling headquarters of our admissions department, located in Bucks County, Philadelphia. With 25-30 admissions specialists working onsite full-time, the Avenues Admissions Office is a welcoming and dynamic environment featuring a warm, enjoyable workplace culture. Located just down the block from one of our partial hospitalization/ intensive outpatient facilities, Avenues Recovery Center at Bucks, you'll get a firsthand glimpse of the lifesaving work we do!Why Join Us? Avenues features a rich, enjoyable workplace culture where each employee is valued and excellence is constantly pursued. We support our employees unconditionally, and work to provide them with every resource they need to succeed! Aside from generous PTO and compensation, when you join the Avenues family you'll be eligible for the following benefits package: 401K with 100% employer matchMedical Insurance Dental VisionAccidentCritical IllnessHospital Indemnity Voluntary Short-Term DisabilityVoluntary Long -Term DisabilityEmployer-Paid Life and AD&DLifeTime Benefit Term Insurance with Long Term CareLegal CoveragePet InsuranceIdentity Theft ProtectionEmployer-Paid Employee Assistance ProgramFlexible Spending Account (FSA) - MedicalDependent Care FSA (DCF Join our growing team and discover the magic here at Avenues!Apply today!

Created: 2026-03-04