Responsibilities: • Help in the design and implementation of AWS Cloud contact center solutions. • Work with the DWM IT Team to design the end-to-end solution and provide technology guidance. • Lead the Implementation of AWS Connect as a SaaS solution. Implement analytics and Interaction Recording Platform. Participate in migration efforts in the cloud contact center and assist the Subject Matter Expert in migrating and deploying the solutions. • Provide cost savings through infrastructure and server consolidation • Provide solution optimization and process improvement with unique template IVR and interaction routing