Information Technology_USA - USA_Associate Product ...

Please strictly adhere to the following resume naming convention: ALL CAPS, NO SPACES B/T UNDERSCORES PTN_US_GBAMSREQID_CANDIDATEBEELINEID i.e. PTN_US_9999999_SKIPJOHNSON0413 Bill Rate market rate/hr MSP Owner: Felix Avalos Location: Miami, FL Duration: 6 months GBaMS ReqID: 10527764 Must Have Technical / Functional Skills ServiceNow Expertise • Strong functional understanding of ServiceNow HR Service Delivery (HRSD) modules, including: o HR Case & Knowledge Management o Employee Service Center (ESC) o HR Agent Workspace o Lifecycle Events (Onboarding/Transfer/Offboarding) o HR Integrations with core systems (Workday, Active Directory, others) • Knowledge of platform capabilities, including workflows, catalog items, records, HR tables, automation, and security roles. • Ability to translate HR requirements into functional user stories and validate solutions with technical teams. Project Management Skills • 8-12+ years of overall IT experience with strong PM background. • Proven experience managing ServiceNow HRSD implementations, enhancements, and upgrades. • Strong experience with Agile/Scrum and hybrid delivery models. • Proficiency in creating and managing: o Project plans o RAID logs o Budget tracking o Sprint backlogs o UAT plans o Cutover/hypercare plans o Executive status dashboards • Experience handling vendor coordination, multi team collaboration, and offshore-onsite communication. HR Domain Knowledge • Understanding of enterprise HR processes (Case Management, Employee Experience, HR Operations). • Experience collaborating with HR, Payroll, Talent, and IT teams. Technical Coordination • Ability to work with developers, architects, and integration teams. • Familiarity with ServiceNow-Workday integrations (preferred). • Ability to review functional specs, process flows, and testing documentation. Soft Skills • Excellent communication and stakeholder management. • Strong presentation and documentation skills. • Ability to manage expectations, handle escalations, and lead workshops/discussions onsite. • Highly organized, proactive, and detail oriented. Roles & Responsibilities Project Delivery • Scope, plan, and manage end to end ServiceNow HRSD project(s) for Lennar Homes. • Lead requirement discussions, define project timelines, and ensure successful delivery. • Track project milestones and manage project risks, issues, and dependencies. • Oversee technical and functional solution alignment with HRSD best practices. Stakeholder Management • Act as the primary onsite point of contact for business, HR, and IT stakeholders. • Drive communication across cross functional teams and leadership. • Conduct steering committee / weekly status meetings and provide transparent reporting. Agile Execution • Lead sprint ceremonies (stand-ups, grooming, planning, retrospectives). • Ensure alignment on backlog prioritization with Product Owners / HR leads. • Validate development progress, acceptance criteria, and testing readiness. Testing & Deployment • Coordinate SIT, UAT, and regression cycles with QA and business teams. • Oversee creation of test plans, scripts, and defect tracking. • Prepare and execute deployment plans, change controls, and hypercare activities. Governance & Compliance • Ensure adherence to ServiceNow and organizational security, compliance, and audit guidelines. • Maintain project documentation, decision logs, and approval records. Continuous Improvement • Identify opportunities for process efficiencies and improvements in HRSD and employee experience. • Provide recommendations to optimize ServiceNow HR workflows and automation. Preferred Skills • ServiceNow certifications (CSA, CIS HRSD, ITIL). • PMP, CSM, or PMI ACP certification. • Experience working in homebuilding, real estate, or construction domain (preferred). • Exposure to integrations with Workday, SAP SuccessFactors, or payroll systems.

Created: 2026-03-04