Infirmary Health - 825 South 169th Street - Responsibilities: Responds promptly to customer inquiries and concerns via phone, emails, or mail.; Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.; Communicates to the patient on cost estimate for scheduled procedures and discusses financial options.; Updates demographic and insurance information, and documents all activities in the patient accounting system.; Documents all activity with patient accounts concisely, including future steps needed for resolution.