Order Entry Specialist

Order Entry Specialist The Order Fulfillment Associate is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system, and providing customers with the highest level of service possible. Responsibilities: Process purchase orders in the ERP system with a focus on accuracy and attention to detail. Review purchase orders against quotes to verify pricing before booking into the ERP system. Use the company CRM system to manage the work queue and verify customer product certifications. Work with the sales team to obtain approval on drop-ship orders and to verify that discounts listed on purchase orders are valid. Respond to customer inquiries and provide speedy and thorough resolution to customer issues, ensuring customer satisfaction. Handle day-to-day correspondence via email and phone, with the majority of communication conducted through email. Answer customer inquiries regarding lead time, the status of purchase orders, back-ordered materials, and more. Work with customers to resolve pricing issues as they occur. Work with the sales operations team to prioritize orders as needed when inventory is limited. Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions. Review and execute change orders and correction requests. Perform other duties as assigned by the supervisor. Essential Skills: Customer service experience Data entry proficiency Experience with ERP and CRM systems Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams) Additional Skills & Qualifications: High School Diploma or GED with at least 6 months of relevant experience Ability to collaborate with a diverse, cross-functional team spread throughout the country Logistics and manufacturing service knowledge Work Environment: The position offers a professional office environment with a team of 15 people. Attendance is crucial in this role, with opportunities for growth and a potential pay increase once hired permanently. The company values attention to detail and a positive attitude. There is some flexibility in the typical workday schedule, with options to start as early as 4 am if desired. Training will last approximately two weeks, involving shadowing and role plays. No travel is expected for this position. Job Type & Location: This is a Contract to Hire position based out of Tigard, OR. Pay and Benefits: The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Tigard, OR. Application Deadline: This position is anticipated to close on Mar 9, 2026.

Created: 2026-03-04