International Operations Agent III

International Operations Agent III The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests. Responsibilities Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied. Prepare profitable quotations accurately. Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner. Coordinate the day to day import and/or export of products, including reviewing orders and documents. Track and communicate all delays, damages, problems and work to resolve customer issues. Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing. Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. Coordinate recovery/delivery schedules with various cartage agents and international partners. Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. Ensure all shipments are properly billed within company guidelines and timelines. The wage range for this position is $36.00-$50.80 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications Education Qualifications High School Degree or equivalent Required and Associate's Degree Or equivalent Preferred Experience Qualifications 5+ years Experience in Air, Ocean, Import & Export operations Required and 7+ years Experience in freight forwarding, transportation, or logistics Preferred Skills and Abilities Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency) General Computer Skills (Medium proficiency) Licenses and Certifications CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required and Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required Dangerous Goods Certification Preferred Other Skills We Hope to See: A team player who works well with others being respectful to our teammates is a Core Value! A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role. Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture! What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

Created: 2026-03-04