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Branch Manager-International Freight Forwarding

Pasona NA - Wood Dale, IL

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Job Description

Branch Manager - International Freight Forwarding Job Type: Full-time | On-site Job Summary We are seeking an experienced Branch Manager to lead and grow a high-volume International Freight Forwarding operation. This role has full responsibility for branch performance, including P&L ownership, operational excellence, customer satisfaction, and team leadership. The Branch Manager plays a key role in executing strategic initiatives while driving continuous improvement and profitable growth. Key Responsibilities Lead day-to-day branch operations across Air Freight, Ocean Freight, and Customs Brokerage Own P&L performance, budgeting, forecasting, and KPI management Translate corporate and regional strategies into executable branch-level plans Drive process improvement initiatives using continuous improvement / Kaizen principles Build, mentor, and develop a high-performing leadership team and staff Conduct performance evaluations, coaching, and employee development planning Foster a culture of integrity, accountability, collaboration, and customer focus Maintain and grow key customer relationships; engage directly with customers as needed Analyze operational performance, costs, and service quality to ensure goals are met Collaborate closely with regional leadership and product leaders to align strategy Lead special projects and initiatives as assigned Qualifications 7-10 years of experience in International Freight Forwarding or Logistics Minimum 3 years in a leadership or branch management role Strong working knowledge of air, ocean, and customs operations Proven experience managing budgets, P&L, and operational KPIs Bachelor's degree in Business, Logistics, or a related field Strong analytical, problem-solving, and decision-making skills Excellent communication, presentation, and interpersonal skills Ability to influence without direct authority Experience working in complex, fast-paced environments Ability to handle sensitive and confidential information with discretion Additional Information Position may require up to 15% domestic and international travel Note: This is a summarized description. A detailed version will be provided later. How to Apply: Please email your resume to Application Form

Created: 2026-03-04

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