IT Support Analyst

Job Title: IT Support Location-Type: Onsite (Woodbury, NY or Kansas City, KS) Start Date: ASAP Duration: 90-day Contract (option to extend) Compensation Range: $22/hr - $28/hr Job Description: The IT Support Contractor will provide Tier 1 technical support, onboarding assistance, and equipment management for onsite and remote employees in a Windows-based environment. Day-to-Day Responsibilities: Serve as first point of contact for IT support requests (tickets, email, phone) Troubleshoot hardware, software, and basic network issues Install and configure PCs and laptops in a Windows environment Manage Active Directory user accounts, permissions, and password resets Support onboarding and offboarding processes (equipment setup and returns) Assist with single sign-on (SSO) and access management Track, document, and resolve recurring technical issues Support remote workforce while managing onsite equipment inventory Requirements: Must-Haves: 1-2 years of help desk or service desk experience (Tier 1 support) Strong PC troubleshooting experience in Windows environments Experience installing and configuring desktops/laptops Basic understanding of networking concepts (TCP/IP, wireless, VLANs) Experience with Active Directory (user setup, permissions, access) Strong communication skills and reliability Nice-to-Haves: Exposure to regulated environments (healthcare, lab, GMP, FDA, GLP) VMware or virtualization experience Microsoft Exchange or advanced Microsoft ecosystem exposure SAN storage or infrastructure exposure Associate degree or technical certification

Created: 2026-03-04