Regional Logistics Coordinator

Empowering Educators. Supporting Field Teams. Strengthening Operations. Music & Arts is the nations leading partner in K12 music education, and our School Services business requires disciplined, efficient operations to deliver on that mission. As the organization shifts into a modern B2B sales model, operational support has become a strategic advantagenot just a back-office function. The Regional Logistics Coordinator (RLC) is the operational engine that fuels field productivity. RLCs eliminate friction, streamline order workflows, manage repair and rental logistics, and ensure that Educational Account Managers (EAMs) and District Managers (DMs) stay focused on what matters most: serving educators, growing school programs, and increasing our market impact. The RLC enhances educator experience, improves order accuracy, accelerates turnaround times, and strengthens the operational infrastructure of School Services across the region. Essential Functions (not all-inclusive): Field Sales Support & Productivity Enablement Serve as the primary operational partner for EAMs, ensuring they maintain maximum educator-facing time. Remove administrative burden by managing non-selling workflows, standardized processes, and documentation requirements. Communicate proactively with EAMs regarding order statuses, backorders, inventory availability, repair timelines, and logistical constraints. Ensure regional alignment with School Services leadership cadence by reinforcing key operational KPIs and SLAs. Order Coordination & End-to-End Logistics Execution Manager the full lifecycle of school orders -including rentals, repairs, accessories, replenishments, and new program setups. Track purchase orders, inbound/outbound shipments, backorders, and replenishment cycles across stores, distribution centers, and repair facilities. Validate accuracy of all order inputs including pricing, SKUs, shipping details, educator requirements, and supporting documentation. Anticipate potential delays and take proactive steps to resolve exceptions before they impact educator satisfaction. Maintain organized digital documentation for PO files, delivery confirmations, school-specific compliance requirements, and issue logs. Rental, Repair & Product Logistics Support Support rental season readiness by coordinating inventory visibility, replenishment needs, and store partnership workflows. Manager repair pickups, delivers, and communication loops with educators, Educational Account Managers, and repair facilities. Monitor gaining repairs, identify potential service risks, and escalate patterns to School Services Operations leadership. Support regional product initiatives including educator promotions, accessory drives, and large-scale program rollouts. Communication, Issue Resolution & Educator Support Serve as high-quality communication bridge between educators, stores, repair shops, customer service, and field teams. Maintain a professional, responsive, educator-first communication standard in all interactions. Quickly triage and resolve operational issues, collaborating with internal partners to ensure timely resolution. Identify recurring friction points (order accuracy, repair flows, store bottlenecks) and propose improvements to leadership. Salesforce, Documentation & Reporting Discipline Ensure logistics data, order notes, repair statuses, and delivery timeline are accurately documented in Salesforce. Support EAMs in maintaining alignment with routing, lead management, and regional operational SLAs. Produce weekly logistics performance dashboards including backlog risks, inventory constraints, repair aging reports, and delivery timelines. Reinforce data integrity and documentation standards that enable accurate forecasting and performance management. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Created: 2026-03-04