Deduction Analyst / Cash Applications Specialist

Job Title Job Information Job (Client) Owner: Kyle Whitney Date Opened: 08/19/2025 Job Type: Contract Industry: FMCG/Foods/Beverage Salary: $73k - $132k City: Needham State/Province: Massachusetts Country: United States Zip/Postal Code: 02492 Job Description Core Responsibilities Deduction Management Review and analyze customer deductions (short-pays) taken from invoices. Determine if deductions are valid (e.g., pricing discrepancies, promotional allowances, damaged goods, returns) or invalid (unauthorized or incorrect charges). Cash Applications Support Work closely with the Accounts Receivable/Cash Applications team to ensure payments are applied correctly. Reconcile open invoices against deductions to maintain clean AR records. Research & Resolution Investigate supporting documentation provided by customers (e.g., claim forms, debit memos, compliance chargebacks). Collaborate with Sales, Customer Service, Logistics, and Finance teams to validate claims and gather backup. Dispute Handling Submit disputes to customers for invalid deductions. Track disputes through resolution and escalate recurring issues. Reporting & Analysis Maintain deduction logs by customer and reason code. Provide insights on root causes of recurring deductions (e.g., pricing errors, shipping issues, compliance fines). Help management reduce preventable deductions by recommending process improvements. Customer & Vendor Relations Partner with retail buyers, brokers, or vendor compliance departments to resolve issues. Act as a liaison between the wholesale company and its large retail/wholesale accounts.

Created: 2026-03-04