Senior Customer Service Representative

Senior Customer Service Representative Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and an adhesive manufacturer, currently has a Sr. Customer Service Representative opportunity. This role reports into Glue Dots International, an Ellsworth Corporation company. Candidates will be able to work on-site at our facility in Germantown, WI. You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes. Responsibilities Processes incoming requests via chat, phone, web, Customer Relationship Management System (CRM), and Electronic Data Interchange (EDI) for orders, quotes, product inquiries, expedites, & Return Material Authorizations (RMA's) proficiently without regular assistance. Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates. Follows detailed contract review/customer requirements/audit guidelines on order entry. Executes customer sample requests and processes order updates and changes. Demonstrates subject matter expertise (SME) in many topics and be expected to contribute to training material/initiatives/topics or conduct training in the department. Acts as escalation point for junior level associates in the department. Handles complex customer inquiries/conflicts with no assistance. Demonstrates subject matter expertise (SME) in many topics and is expected to contribute to training material/initiatives/topics or conduct training in the department. Demonstrates an SME level in vendor, system and/or customer knowledge. Perks & Benefits As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04