Ochsner Health - - Responsibilities: Provides clerical support for the department.; Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.; Serves as Patient Experience Ambassador for the unit.; Assesses EPIC chart reports to ensure proper unit charges.; Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.