Billing Specialist II

Billing Professional Seeking an experienced billing professional responsible for independently managing high-volume, multi-subsidiary invoicing with accuracy and efficiency. This role operates with minimal supervision, resolves complex billing issues, ensures timely and compliant invoice delivery, and serves as a key liaison between internal departments and customers. Strong proficiency in Salesforce and NetSuite is preferred. Location: Annapolis, MD | Hybrid What You Will Work On Invoice Management: Independently prepare, process, and distribute invoices for multiple subsidiaries. Agreement Interpretation: Analyze customer agreements and billing terms to ensure invoices align with contractual requirements; apply agreement provisions when resolving billing issues and customer inquiries. Problem Solving: Investigate and resolve moderate to complex billing discrepancies, customer inquiries, and system issues with limited escalation. Support Management System: Independently manage and resolve billing-related cases through the support management case system. Process Improvement: Identify, document, and recommend workflow and process improvements within billing operations. Cross-Functional Collaboration: Partner with Sales, Finance, and Operations to align data and ensure smooth billing cycles. Month-End Close: Complete assigned billing-related close tasks and reporting. Customer Engagement: Deliver professional communication with customers and internal partners to resolve issues promptly. Team Support: Provide day-to-day guidance and assistance to Billing Specialist I team members as needed. Other Tasks Assigned: Perform additional duties and special projects as requested by management. What You Will Bring 3+ years of billing, accounts receivable, or revenue operations experience in a high-volume environment. Experience managing invoicing across multiple entities or business units. Ability to interpret customer agreements and apply billing terms accurately. Proficiency in ERP and CRM systems; NetSuite and Salesforce experience preferred. Strong Excel skills and comfort working with large data sets. Demonstrated ability to investigate and resolve billing discrepancies with minimal supervision. Strong written and verbal communication skills with the ability to collaborate across departments. Detail-oriented with strong organizational and time management skills. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Created: 2026-03-04