Field Service Technician

Trillium is Now Hiring a CNC Laser Field Service Technician in Novi! Under direct supervision of the service manager, the field service technician performs new equipment installations, preventive maintenance, troubleshooting, and emergency repair of equipment at the customer site. the CNC Laser Field Service Technician facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship. This is a 1st shift position, direct hire opportunity. The pay rate is $40.00 per hour. Essential functions for the field service technician: • Supports the sales staff in servicing equipment • Installs new equipment at customer sites • Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site • Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future • Maintains excellent customer service and customer satisfaction • Demonstrate applicable software capabilities to the customer • Prepares timesheets, service reports and installation forms, timely and accurately • Accurately track expenses and completes expense reports in a timely manner • Maintain a safe work environment and operate within OSHA/MIOSHA guidelines • Communicate with other departments as necessary • Ability to work overtime as required by workload and customer necessity • Other duties as assigned by management Please apply now! Qualifications: • High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience • 2 - 4 years of experience in a similar technical position • At least one year of experience in a customer service role • Ability to travel 90% as assigned by management • 5-axis laser, Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience required. Prefer turn-key candidates. • Valid Driver’s License with no more than two (2) points on a driving record within a three (3) year period Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Created: 2026-03-04