Field Service Technician

Job Full Description The Field Service Technician services and supports industrial production equipment, including mechanical, electro-mechanical, and electronic systems used in thin film vacuum coating processes. This role works both on-site at customer facilities and internally as needed. Technicians build long-term relationships with customers while providing technical expertise, troubleshooting, and process support. Essential Duties & Responsibilities Perform preventive maintenance and troubleshooting on mechanical, electro-mechanical, and electronic sub-systems within thin film vacuum coating systems (both company-produced and other manufacturers' equipment) Provide on-site technical service at customer facilities Deliver remote support for customer equipment and processes Monitor production and testing processes in optical lab environments Serve as a liaison between customers and internal sales/service teams regarding technical issues Assess customer needs related to maintenance, spare parts, equipment modernization, and process improvements Document experiments, service work, and summarize technical results Travel within the U.S. regularly (typically 3-5 days at a time; occasionally up to 14 days). Some weekend travel may be required. Limited international travel (less than 10% of total travel) Minimum Qualifications Experience working with mechanical, electrical/electronic, or pneumatic systems (industrial, automotive, or similar industries) Strong mechanical aptitude with troubleshooting experience Ability to read or learn to interpret electrical and pneumatic schematics Comfortable working independently and under pressure Excellent communication and customer service skills Self-motivated with strong problem-solving abilities Proficient in Microsoft Outlook, Word, and Excel Able to prioritize tasks and meet deadlines with minimal supervision Valid driver's license with clean driving record Eligible to obtain or currently possess a valid passport Ability to lift up to 50 lbs occasionally Ability to kneel, bend, and stoop as required A college degree is not required for this position.Compensation & Benefits $55,000 - $65,000 annually Flexible scheduling Generous Paid Time Off Paid holidays Paid volunteer time Health & Vision Insurance (PPO or HSA options; eligible first of the month following start date) 401(k) eligibility beginning first day of the 7th month Continuing education program Advancement opportunities If you are looking for a technical, travel-based role where you can work independently while making a meaningful impact with customers, we encourage you to apply today. #1951ST Medford, OR 1951 3523 Arrowhead Drive Suite 100 Medford, OR 97504

Created: 2026-03-04