Customer Service Specialist I - Centralized Pt ...

Job Title: Customer Service Specialist I - Centralized Pt Scheduler Location: Costa Mesa, CA 92626 Duration: 6+ Months (possible extension)Schedule Monday to Friday, 8:30 AM 5:05 PM Pay range: $22 - $25/hr. on W2 Job Summary: The Customer Service Specialist serves patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, functions as a liaison and ensures a high-value, personalized experience. For Client Clinic: Member Advocate I; for Revenue Cycle: CPS Specialist. Job Responsibilities: Answer phone calls and assist patients, members, and providers Schedule patient appointments Triage phone calls as necessary Conduct patient/member pre-certification to ensure coverage for appointments and medical care Function as a liaison using data and technology to ensure a high-value, personalized experience Required Skills & Experience: One (1) to three (3) years of customer service experience 2+ years of DIRECT radiology diagnostic testing scheduling experience (e.g., mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine). Required Education: High School Diploma or equivalent Preferred: Epic EMR experience.

Created: 2026-03-04