Technical Support Analyst 2

Skill Required / Desired Amount of Experience Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months Strong Customer Service skills that include a "customer first" attitude. Required 6 Months Ability to communicate effectivelyverbally and in writing withindividuals and groups. Required 6 Months Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 Months Ability to lift equipment up to 25 pounds Required 6 Months candidates local to the Colonial Heights, VA required for ONSITE work ALL interviews conducted ONSITE, NO exceptions 100% ONSITE, NO exceptions Contract to be extended annually beyond June 30, 2025, likely for 12+months Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Created: 2026-03-04