Customer Communications Technical Lead

POC: RajuJob Details:Job title: Technical Project CoordinatorWork Location with Zip code: Saint Louis, MO 63131Duration of the project: 6 Months • This role requires any travel (Yes/No): NO• Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one• Is this a 100% remote role? NO• Vendor rate range: • Minimum years of experience required: 8-10 Years• Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview• Education Qualification required: BEJob Title: Technical Project Coordinator (UCC)Role Overview:The Technical Project Coordinator will serve as a critical bridge between business stakeholders, Business Analysts, and the Template Development team. This individual is responsible for coordinating the end-to-end lifecycle of communication templates (Email, SMS, RCS, and Autocall) while providing high-level technical guidance to developers. The ideal candidate understands the technical complexities of front-end code and cloud-based delivery systems and can act as a technical escalations point to ensure the successful delivery of customer-facing notifications and marketing campaigns.Key Responsibilities:Project Coordination: Manage the intake process for new template requests and enhancements, ensuring all UCC projects are documented, prioritized, and tracked from request through deployment.Technical Support & Mentorship: Act as a technical resource for template developers, providing guidance on HTML, JavaScript, and Handlebars implementation to solve complex logic or layout challenges.Ecosystem Oversight: Maintain a deep understanding of the UCC technical stack (VS Code, GitLab, AWS Pinpoint) and assist in the strategic transition to new delivery solutions as AWS Pinpoint is sunset.Cross-Functional Liaison: "Bridge the gap" between Business Analysts and developers to ensure business requirements are technically feasible and clearly translated into actionable development tasks.Quality & Standards: Establish and oversee technical standards for code quality and version control in GitLab to ensure consistent and reliable customer communications.Hands-on Assistance (As Needed): While primarily a coordination and support role, the candidate should be willing and able to perform coding and debugging if project volumes or complexity require it.Required Skillset:• 'Template Development: Proficiency in HTML, JavaScript, and Handlebars.js for dynamic content generation.• 'Version Control: Strong experience using GitLab (or similar Git-based systems) for code management and deployment workflows.• ?????Cloud Delivery Systems: Familiarity with AWS Pinpoint or equivalent Customer Engagement Platforms (CEP) for multi-channel messaging.• 'Technical Problem Solving: Ability to troubleshoot rendering issues across various devices and platforms (Email clients, SMS, RCS).• ?????Project Management Tools: Experience with project tracking software (e.g., Jira, Asana, or Trello) to manage intake and project visibility.• ?????Communication: Exceptional ability to explain technical constraints to non-technical stakeholders and business objectives to developers.Preferred Qualifications:• ?????Experience with RCS (Rich Communication Services) and Autocall technology.• ?????Knowledge of the AWS ecosystem beyond Pinpoint (e.g., Lambda, S3) to assist in platform migrations.• ?????Previous experience in a "Lead" or "Senior" developer role within a marketing or customer communications environment.

Created: 2026-03-04