Program Assistant I Spanish Bilingual Preferred Shady ...

U.M. FDSP Associates is a non-profit affiliate of theUniversity of Maryland School of Dentistry. U.M. FDSP Associates is the organization that provides patient carefocused staffing for the clinic operations so that faculty and students mayprovide patient care to the general public. We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include: Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year's Day. Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options. Retirement: 401(k) with a competitive employer match of up to 6%. Work Schedule: Normal operations hours are Monday through Friday. We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally. The Program Assistant provides multi-task clerical supportfor dental clinic operations. The personin this position will schedule and confirm appointments and work directly withpatients, residents, pre-doctoral students, and staff. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsiblefor telephone coverage of the front desk, taking and distributing messages, andanswering all callers' questions. 2. Review, log and track dental lab cases 3. Manages schedules for faculty, students and residents 4. Assist patients on grant and enroll in eligible grants 5. Keep front desk clean and organized 6. Manage hygiene recall system 7. Keepschedule productive for all providers 8. Transferscalls appropriately and use the electronic dental records to update patients'arrival status throughout the visit. 9. PerformsCashier responsibilities such as providing receipts of payments, reconcile allcash/checks/credit card receipts from the clinic at close of business day fordeposit. 10. Send newpatient welcome emails 11. Registerand verify patient's insurance. Check if patient is eligible/active member ofMaryland Healthy Smiles. 12. Providesexcellent customer service to patients arriving for appointments. Contacts faculty,students, and staff to inform them of patient arrival. 13. Schedulesappointments to accommodate patients; resolves scheduling conflicts and fits inemergency appointments. Confirmsappointments with patients for the next business day. 14. Verifies contactinformation and that insurance or medical assistance are still in force. Gets insurance pre-authorization ofcoverage. Informs patient of today'scharges and any previous balance due before any service is rendered. 15. Requestspayment for any procedures in accordance with the University of Maryland DentalSchool's policies and procedures guidelines. Responds to inquiries about patient's accounts.Requests payment when account is delinquent; may assist Patient AccountSpecialist to correct errors when necessary. 16. Handles day-to-daypayment transactions makes changes; receives checks; processes credit cardtransactions; issues receipts; validates parking. 17. Processesand reconciles daily receipt with AxiUM daily ledger and deposit receipts intothe night deposit box. Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); 1 - 3years' related experience. Relatededucation may be substituted for experience on a year for year basis. Required Knowledge / Skills / Abilities: Knowledge of standard office procedures; must be able tooperate computers and other office machines, such as faxes, calculator, answeringtelephones, as well greeting visitors and so on. Skill in filing documents according toalphabetic and numeric sequences; in operating manual and automated officeequipment; Ability to apply close attention to detail in performing routineclerical tasks. Ability to follow oraland written instructions. Ability tomaintain effective work relationships. ADDITIONAL CONDITIONS OF EMPLOYMENT: This job description is designed to give an outline ofwhat job duties are expected of this position. As an outline it does not fully describe or limit the extent of theposition's duties. UM FDSP Associates P.A.INC, and its supervisors may amend the job description as it deems necessary,without advance notice. The jobdescription is not intended to create an employment contract and should not beconstrued as such.

Created: 2026-03-04