HVAC Retail Service Manager

Position Overview: The HVAC Service Manager is responsible for overseeing and managing all aspects of our HVAC Service department. This role involves leading a team of service technicians, ensuring project timelines and budgets are met, and maintaining high quality standards. Key Responsibilities: • Leading and managing the service department: This includes hiring, training, supervising, and evaluating HVAC technicians. • Customer service excellence: Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner. • Technical support: Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting. • Quality control and safety: Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards. • Sales and profitability: Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget. • Communication: Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction. • Project management: Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects. Requirements • Proven experience in HVAC installation and management. • Strong leadership and team management skills. • Knowledge of HVAC systems and equipment. • Ability to read and interpret blueprints and schematics. • Strong organizational and time management skills. • Excellent communication and interpersonal skills. • Problem-solving and decision-making abilities.

Created: 2026-03-04