Shift Lead Crumbl Cookies

Shift LeadAre you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Shift Leads who want to grow with us!As a Shift Leader you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.RequirementsGenuinely Nice!A fast, friendly attitude and work ethicBusiness savvy (Labor, Cost of Goods, P&L.)Food and Facilities Safety CompliancePrevious leadership experience working in quick service restaurantsAbility to multitask and communicate effectivelyPassion for food service industryHigh school diploma/GEDExcellent communication and interpersonal skillsStrong leadership and organizational skillsConfident problem-solverTeam playerResponsibilitiesAs Shift Leader, you will play a very important role in operating the store dailyYou will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; keep crew working at a fast pass; ensure bakers are well trained and provide great customer serviceShift Leader’s spend the majority of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on timeThe shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the managerUltimately, a top shift leader should be able to ensure smooth and efficient workflowsSupervising employees, assigning duties, and creating a shift scheduleMonitoring team performance and ensuring duties are performed efficientlyReporting any issues that arise during the shift to managementManaging employee requests and transgressionsEnsuring compliance with company policies, health, and safety standardsCoaching team members and training new staffOpening and closing registers, accounting for the daily intake, and preparing cash depositsHandling customer issues and employee disputesAnticipated HoursDays: Monday through SaturdayWeekly hours: up to 40Shifts to potentially be available (for): Morning, day, and nightPay$17-$20 (includes hourly salary + tip)BenefitsEmployee DiscountOff Every SundayFlexible scheduleEarly close on certain holidaysRegular performance collaboration and career growth opportunitiesExperienceAt least 1 year in restaurant/food industry management (Preferred)CertificationsValid Driver's License (Required)ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)Physical RequirementsAbility to lift packages between 10-55 lbsAbility to be on your feet for the entire shiftClimb a ladderCorporate UniformCrumbl shirts and hat (required to be worn at each shift) will be providedBlack pantsBlack sneakersNo jewelrySoftware (knowledge preferred but not required, will train)Proprietary software (Crumbl platform)Apple products (Apple TV, iPads)When I WorkSlackSpecific Job ResponsibilitiesTaking ownership of all operational aspectsTraining all roles including bakers, shift leads, and delivery driversKnowing your team well enough to identify the employees who may want further training to advance to the next level/roleMaintaining set standards such as cleanliness and quality controlCreating work schedules and addressing any schedule gapsTracking sales and calculating healthy labor costSharing and enforcing state and corporate policies and rulesAddressing and documenting any employee disputes and infractionsInteracting with customers and resolving any service issuesStepping into various roles when the store needs help such as baker, delivery, restocking

Created: 2026-03-04