Membership Sales Associate

Benefits:401(k)Bonus based on performanceCompany partiesCompetitive salaryFree food & snacksFree uniformsTraining & developmentAbout the RoleAs a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.What You’ll DoDrive membership sales by educating customers on the benefits of routine wellness careBuild strong relationships with dog parents and provide outstanding customer servicePromote and schedule first-time visits to introduce customers to our servicesMaintain a clean, organized, and professional front desk environmentEnsure dog safety protocols are always followed to provide a stress-free experience for petsOn occasion, there will be direct hands-on experience with bathingWhat We’re Looking ForA sales-driven mindset with a passion for helping customers make informed decisionsProactive and coachable, with a desire to learn and grow in a fast-paced environmentStrong communication and people skills to engage with customers and build relationshipsA passion for dog wellness and safetyRetail, hospitality, or membership-based sales experience is a plusCareer Path & GrowthAt Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager positions as we continue to expand nationwide.Perks and BenefitsTotal Compensation - $24-29/hr.Base pay is $18- $21 an hour.Can expect $6-9 additional per hour based on tipsOpportunity for commissions incentivesDirect career growth path to Management positions (Asst. Manager,/Manager) and additional optionsMerit-based pay increasesComplimentary service membershipTasksDrive membership sales through health and wellness educationDrive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentableWorking directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasionPerform other tasks and duties as assigned by the Scenter ManagerSkills and AbilitiesConfidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to practice proper dog safety and dog handlingAbility to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasionAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsIf you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

Created: 2026-03-04