Information Technology_USA - USA_Support Executive

Please strictly adhere to the following resume naming convention: ALL CAPS, NO SPACES B/T UNDERSCORES Bill Rate- market rate/ hr. PTN_US_GBAMSREQID_CandidateBeelineID i.e. PTN_US_9999999_SKIPJOHNSON0413 MSP Owner: Shilpa Bajpai Location: Morristown, NJ- 100 % ONSITE Duration: 6 months GBaMS ReqID: 10577890 Role: Support Executive Skills: Office 365 Administration, Microsoft SQL Server 2019, SolarWinds, BaNCS Payments - Card Issuing Business, Retail Mortgages Experience Required: 6- 8 Years Role Descriptions: Technical Support Requirements: Build| maintain and troubleshoot business rules Build| maintain and troubleshoot custom print forms Manage user groups and permissions Manage versions and releases Monitor system performance| logs etc. Monitor and maintain integrations. nCino Mortgage| Optimal Blue| etc. Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to EncompassManage reporting database and data warehouse Business rule writing for new issues that arise per the Market and the business model Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields. Business Support Requirements: Run Hotlist daily Build and maintain Crystal Reports for scheduler Run monthly survey reports Maintain service passwords at vendor and in LOS Maintain business contacts in LOS (payees| employees| etc.) Build ad-hoc reports Collaborate with cross-functional partners to ensure alignment on priorities. Technical Skills Required: Technical Troubleshooting Business line knowledge (Banking / Consumer Lending) Microsoft SQL server Windows OS Monitoring Tools? SolarWinds| BOTs Documentation? ServiceNow| Confluence Microsoft Office| Office 365Understanding of networking| firewall| IP segmenting| whitelisting etc. Disaster Recovery| BCPIIS| (Apache Tomcat is plus) Incident/Change Management Vendor Management Tools and Software Used: ServiceNow Window troubleshooting tools Confluence Mortgage platforms Appraisal Platforms Document share platforms Application monitoring platforms (SolarWinds)Microsoft Office tools

Created: 2026-03-04