Senior Continuous Improvement Analyst (BPA III)

Salary : $104,825.45 - $146,656.28 Annually Location : Riverside Job Type: Regular Job Number: 26-85197-02 Department: Dept. of Public Social Services Division: Office of Strategy & Proj Mgmt Opening Date: 02/26/2026 Closing Date: 3/13/2026 11:59 PM Pacific ABOUT THE POSITION The County of Riverside's Department of Public Social Services (DPSS) is seeking a highly qualified Senior Continuous Improvement Analyst(Business Process Analyst III) to join the Office of Strategy & Project Management (OSPM). OSPM leads enterprise-wide strategic initiatives and continuous improvement efforts that support the effective execution of departmental priorities. This Office promotes collaboration, best-practice sharing, Continuous Quality Improvement (CQI), and manages the department's Lean Six Sigma training and improvement program. This position serves as a senior-level continuous improvement practitioner and subject matter expert responsible for leading complex, cross-functional initiatives and advancing the department's Lean Six Sigma and CQI systems. The incumbent will independently manage high-impact projects, coach leaders and teams, and design and facilitate internal Lean Six Sigma training programs to build sustainable internal capacity. Key Responsibilities: Independently develop, lead, and manage multiple high-priority, complex projects using established project management and continuous improvement methodologies. Lead medium- to large-scale, cross-functional process improvement initiatives with measurable, data-driven, and sustainable outcomes. Apply Lean, Six Sigma, and Continuous Quality Improvement methodologies to analyze, redesign, and optimize business processes. Serve as one of the department's subject matter experts in Lean Six Sigma and continuous improvement systems. Design, facilitate, and continuously improve internal Lean Six Sigma and CQI training programs, including curriculum development and instructional delivery. Coach, mentor, and guide staff and leadership at all organizational levels in continuous improvement competencies. Facilitate change management efforts and support leaders in driving organizational transformation aligned with strategic priorities. Support the development, implementation, and sustainment of the department's Lean Six Sigma infrastructure, including governance reporting, performance metrics, and certification pathways. Align process improvement initiatives with departmental strategic objectives and measurable performance outcomes. Lead Lean initiatives including Value Stream Mapping, Rapid Improvement Events (RIEs), A3 problem-solving, and Managing for Daily Improvement (MDI) systems. Conduct advanced data analysis; translate findings into actionable insights; and present recommendations clearly and concisely to executive leadership and stakeholders. Develop and maintain dashboards, key performance indicators (KPIs), and performance measurement tools to monitor improvement outcomes. Promote a culture of accountability, ownership, and continuous improvement across divisions. Required Knowledge, Skills, and Abilities:Demonstrated ability to independently conduct complex analysis, interpret large operational datasets, and lead enterprise-level projects with minimal supervision. Proven experience managing multiple concurrent, high-priority initiatives with cross-functional stakeholders. Strong facilitation and stakeholder engagement skills across diverse organizational levels. Experience analyzing and interpreting data from enterprise systems (e.g., case management, financial, HRIS, or other large operational platforms). Experience developing performance dashboards and utilizing data visualization tools such as Power BI or comparable platforms. Proficiency in Microsoft Office applications, including advanced Excel, Word, and PowerPoint skills. Demonstrated ability to coach and mentor teams through process redesign and change implementation. Ability to communicate complex technical concepts to non-technical audiences in a clear and actionable manner. Preferred Qualifications: Dedicated Lean Facilitator or equivalent enterprise improvement experience. Lean Six Sigma certification (Green Belt or Black Belt preferred) with demonstrated applied experience. Experience leading Lean initiatives, including Value Stream Mapping, Rapid Improvement Events (RIEs), A3 problem-solving, and MDI systems. Experience designing and delivering internal training programs. Knowledge of governance frameworks, performance management systems, and continuous improvement infrastructure models. Experience aligning improvement initiatives with strategic planning and performance reporting processes. Ideal Candidate: The ideal candidate is a strategic and systems-oriented improvement professional who can balance technical analysis, facilitation, and leadership coaching. This individual thrives in complex environments, demonstrates sound judgment, and is capable of building sustainable continuous improvement capability within a large public-sector organization. Meet The Team! The (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community. EXAMPLES OF ESSENTIAL DUTIES • Act as project lead on all business process resources involving support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide expertise to the analysis and design specifications to programming staff. • Conduct complex system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis. • Develop and document user requirements for new and existing systems, processes and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards. • Select and recommend software based on systems analysis, evaluation of products and vendors; create requests for proposals (RFPs) or requirement specifications. • Provide project oversight and assistance to subordinate staff; serve as business process resource on all matters involving the support of integrated enterprise systems; provide functional support, analysis and design specification to programming staff. • Design, implement and maintain complex system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes; provide subordinate staff with guidance on new or updated regulations. • Coordinate with business process managers and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results. • Assign and review the work of subordinate staff; identify and resolve production problem areas and correct system set-up when production errors are identified in staff work. • Work directly with vendors for resolution of underlying system program problems; search corporate websites for posted resolutions and fixes to resolve identified problems • Coordinate and implement system security; coordinate network security and installation requirements. • Plan, organize, and provide supervision to staff involved in conducting studies and business process projects; instruct and train staff; evaluate recommendations of staff to ensure appropriate solutions to business process issues. MINIMUM QUALIFICATIONS Education: Graduation from an accredited college or university with a bachelor's degree in public or business administration, human resources, finance, computer science, information systems, or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for the education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.) Experience: Three years of professional-level experience, one year of which was in a journey-level capacity working with business systems, information technology, program applications, business processes and procedures, financial reporting and data, or other accounting experience. Knowledge of: Principles and practices of financial, human resources, and/or other enterprise functions; project specifications development; application design; data modeling techniques; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged, off-the-shelf and third party application software, including office automation tools; public assistance programs and C-IV application maintenance for positions within the Department of Public Social Services. Ability to: Write/modify technical and user documentation; prepare flow process diagrams and other design graphics; use basic principles and practices and functional activities for the maintenance and enhancement of enterprise systems components; gather and analyze data; reason logically, draw valid conclusions, and make appropriate recommendations; speak and write effectively; read, interpret and apply laws, rules, regulations, standards, and procedures; establish and maintain effective working relationships with others and gain their cooperation. SUPPLEMENTAL INFORMATION For questions regarding this recruitment Please contact Ebelyn Skinner at 951-955-5196 or Please allow 1-2 business days for a response to general inquiries. APPLICATION INFORMATIONVeteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. (). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free 1-855-524-5627. MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans. Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS). Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024. A new member is defined as any of the following: A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months. CalPERS refers to all members that do not fit within the definition of a new member as "classic members". Contribution rates are subject to change based on the County of Riverside annual actuarial valuation. Note: This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981, Option 2. If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary. DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options. VACATION ACCRUAL (Bi-Weekly Accrual): 0 4 10 or more years = 160 Hours (20 Days) Maximum Vacation leave accumulation is 480 hours. SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual. HOLIDAYS: Normally 12 paid holidays per year. BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance). BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase. DISABILITY: Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for individuals who are unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave Benefits. The wage replacement rate is determined by current law, offering 60-70% of the wages earned during the SDI eligibility period. Additionally, employees receive employer-paid Long-Term Disability Benefits, which cover 66.67% of pre-disability earnings, up to a maximum of $10,000 per month. There is a 365-day waiting period before these benefits become active. Employees may coordinate these benefits with other available leave balances to receive up to 100% of their regular pay. POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding. OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information. 01 Have you graduated from an accredited college or university with a bachelor's degree, preferably with a major in business, or public administration, human resources, finance, computer science, information systems, or a closely related field to the assignment? OrDo you have at least four years of experience in a functional support area that can substitute for the required education? Yes No 02 Do you have at least three years of professional-level experience, one year of which was in a journey-level capacity working with business systems, information technology, program applications, business processes, and procedures? Yes No 03 How many years have you served as the lead or subject matter expert on complex process or project management initiatives? No Experience Less than 12 months 1 year or more, but less than 2 2 years or more, but less than 3 3 years or more, but less than 4 4 years or more, but less than 5 5 years or more, but less than 6 6 years or more 04 How many years of experience do you have personally facilitating Lean improvement events (e.g., Rapid Improvement Events, Kaizen events, Value Stream Mapping sessions), regardless of your official job title? No Experience Less than 12 months 1 year or more, but less than 2 2 years or more, but less than 3 3 years or more, but less than 4 4 years or more, but less than 5 5 years or more, but less than 6 6 years or more 05 How many years have you served in a formally assigned Lean, Continuous Improvement, or Operational Excellence role where leading Lean initiatives was a primary job responsibility (not incidental to another position)? No Experience Less than 12 months 1 year or more, but less than 2 2 years or more, but less than 3 3 years or more, but less than 4 4 years or more, but less than 5 5 years or more, but less than 6 6 years or more 06 Which best describes your experience facilitating Lean events (e.g., Value Stream Mapping, Rapid Improvement Events, A3 sessions)? I have attended Lean events as a participant. I have co-facilitated improvement sessions. I have independently facilitated Lean events within a single department. I have led complex, cross-functional Lean events involving leadership, managed resistance, and ensured sustained implementation. 07 Which best describes your experience analyzing large operational datasets (e.g., case management, HRIS, financial systems)? Reviewed summary reports prepared by others. Conducted basic analysis using Excel (filters, pivot tables, charts). Performed advanced analysis including trend analysis, root cause exploration, and KPI development. Conducted advanced statistical and operational analysis, translated findings into executive-level recommendations, and influenced strategic decisions. 08 What is your experience developing dashboards and performance measurement tools? I have used dashboards created by others. I have created basic tracking reports in Excel. I have developed dashboards using Power BI or comparable tools aligned to operational metrics. I have designed executive-level KPI frameworks and governance reporting systems aligned to strategic objectives. 09 Describe one complex improvement initiative you personally led that required both process redesign and data analysis. Include: (1) The problem, (2) Your role, (3) The methodology used, (4) How data-informed decisions were made, (5) Measurable outcomes, and (6) How results were sustained. Required Question

Created: 2026-03-04